In this role, you will provide fast, effective, Tier 1 and Tier 2 level helpdesk support based in a Windows environment. Must be self-motivated, eager to learn, and succeed where others come up short. This position will be responsible for troubleshooting computer hardware, software, printers, audio/visual applications, and basic problems with Local Area Networks. Familiarity with ticketing systems, remote tools, and cloud environments is strongly preferred. The right person will be comfortable communicating via face to face, telephone, and email. That person will have a willingness to help others and have the ability to thrive in a dynamic environment.
- Provide Tier 1 and Tier 2 helpdesk support, ensuring the problem is resolved to the end user's satisfaction the first time, every time.
- Be able to work unsupervised and independently on projects.
- Become proficient in using the IWT helpdesk software to effectively track hardware, software, and software licensing.
- Document procedures related to job duties.
- Perform daily walk through of Winchester, KY facilities to ensure workstations and other IT related equipment are in good working order.
- Become familiar with what hardware, software, and other equipment are needed to ensure a smooth onboarding of new employees in their respective departments.
- Participate in an on-call schedule.
- Be willing to get scissor lift and genie boom certified to assist with running network cabling.
- Travel to EZ-Flow plants via plane/car to work on IT related issues.
- Perform timely workstation hardware and software upgrades as required.
- Bachelor’s Degree in Information Systems, Business communications or 2 years of relevant technical experience.
- Working knowledge of relevant software, hardware, networking and other equipment.
- Knowledge and experience of Microsoft Office 2016 Productivity Suite.
- Related experience and training in troubleshooting and providing help desk support.
- Good communication skills.
- Must be able to lift up-to 30 lbs.
- Able to travel, according to business needs.